Refund Policy

Refund Policy

At Shroom Brothers Canada, customer satisfaction and trust are our top priorities. We want you to feel confident when ordering from us, and we strive to ensure every product meets the highest standards of quality and care.

1. Eligibility for Refunds

• Refunds are available for products that are damaged, defective, or incorrect upon delivery.
• To qualify, items must be returned in their original packaging and condition within 7 days of receipt.
• Due to the nature of our products, opened or partially used items cannot be refunded.

2. Non-Refundable Items

• All psilocybin-based products are final sale once opened.
• Clearance or promotional items are not eligible for refunds.

3. Refund Process

• Contact our customer support team with your order details and reason for return.
• Once your request is reviewed and approved, you’ll receive instructions for returning the item.
• Refunds will be processed to your original payment method within 5–10 business days after we receive the returned product.

4. Exchanges

• If you received a defective or incorrect item, we will gladly exchange it for the correct product at no additional cost.

5. Responsibility

• Shroom Brothers reserves the right to update this policy as needed to comply with regulations and improve customer experience.